Shipping & Delivery

SHIPPING 

How long does delivery take? 

For orders within Malaysia, the normal time frame is 1 to 3 (West) 5 to 7 (East) working days.

Which shipping carrier do you use?
Our courrier partners are J&T , Pos Laju within Malaysia.

How can I track the status of my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. 
NOTE: Sometimes the tracking number is not working yet because your order has just been shipped.
Try to check again in 24 hours and the information should be available.

What are the shipping rates?
We work hard to lower our shipping costs to pass those savings on to you. Right now, we offer free shipping for orders RM100 and over and a flat rate of RM4 for orders RM50 and over. Otherwise, we charge a flat rate of RM8 for shipping for anything else.

Can I change my shipping address once my order has been confirmed ?
Since the turnaround time on packages are so fast, changing an order after it’s been placed can be tricky. Because of this, we recommend messaging us immediately on facebook messenger ONERIDE Malaysia upon realising that something may be wrong with your order. We will always do our best to make sure you’ll get what you need. However, if orders are processed by our warehouse team, then unfortunately, we will not be able to amend the said order. 

TRACK YOUR ORDER
1) J&T Express 
https://www.jtexpress.my/track/

2) Pos Laju 
https://pos.com.my/

Please contact us at Facebook, ONERIDE Malaysia or contact us 03 - 3318 3189 if you have any questions or doubts.